Unified Communications Administrator

in Montréal, QC

New Job

Unified Communications Administrator Job

Job Description Job Attributes+

  • Job ID

    J0419-2424

  • Organization

    CGI

  • Job Category

    Infrastructure

  • Job Location

    Montréal, QC, Canada

  • Job Type

    Full Time

  • Remote

    No

Come on join the IT infrastructures teams in a digital transformation journey
Profile

Day to day responsibilities include but not limited to:

• Serve as a Senior-level Unified Communications expert with both operational and design engineering responsibilities in a Windows Infrastructure environment

• Emphasis on Microsoft Lync/Skype, Enterprise Voice integration (Oracle/Acme Packet) SBC/ECB, Cisco Call Manager, and regulatory recording solutions (Verba, NICE NTR, Global Relay)

• Key Focus on automation and DevOps within the Unified Communications Perimeter

• Work closely with both IT and business partners to design and implement solutions supporting business needs

• Within a team, design and implement critical business systems aligned with corporate strategic direction

• Ability to multi-task and manage operational and project related tasks/responsibilities

• Must be able to act autonomously and manage projects efficiently

• This role requires the ability to explain & justify design decisions to IT peers and articulate the advantages and risks of alternative solutions

• Responsible for diagnosing and troubleshooting complex Skype/Cisco enterprise voice and unified communication issues

• As required, perform root cause analysis, incident management, communication with internal clients / business partners / Service team members

• Ensures all production changes are made in accordance with production lifecycle methodology and risk/change management guidelines

• The senior expert will provide technical mentoring to other team members and actively participate in architecture reviews/strategic development activities

• Strong hands-on technical skills, an analytical problem-solving mindset, delivery focus and client-orientation are all critical for this role

• Participate/Contribute with after-hours/weekend work in rotation with all members of the team



COMPETENCIES



Required:

o Must have hands-on architecture/design and implementation experience with expert level knowledge of Microsoft technologies (Lync/Skype, Active Directory, DNS), scripting (Powershell, Python, automation) and Agile methodologies

o Experience with Unified Communications technologies related to Enterprise Voice, Archiving, and External Federation Services

o Exposure to other infrastructure areas including: Active Directory, Vmware, NAS Storage, Backup & Recovery, SQL Server, etc.

o Expertise and troubleshooting experience with TCP/IP, DNS and some level of experience with network infrastructure/topology



Desired:

o Specific familiarity with Oracle/Acme Packet SBC or comparable products

o Knowledge of Session Initiation Protocol (SIP) and/or Skinny Client Control Protocol (SCCP)

o Involvement with Archiving solutions: Global Relay, NICE NTR, Verba

o Forwarding thinking of implementing Ethical Wall and Machine Learning capabilities within the collaboration ecosystem

o ITIL experience is preferred

o Lync/Skype, Scripting, Active Directory, Skype Enterprise Voice (Oracle/Acme Packet SBC), Cisco Call Manager, Archiving Services





TECHNICAL SKILLS



Required:

o Lync/Skype, Scripting, Active Directory, Skype Enterprise Voice (Oracle/Acme Packet SBC), Cisco Call Manager, Archiving Services



Desired:

o Cloud Services (Office 365), Trading Telephony technologies





PRIOR WORK EXPERIENCE

Required:

o Minimum 6-8 years



Desired

o Financial services business knowledge, particularly prior work experience with financial industries



EDUCATION

Required:

o Bachelor’s Degree in Computer Science/Engineering or the equivalent experience



Desired

o Certification in MS technologies and IT Project Management



LANGUAGE

Required:

o English speaking



Desired

o French speaking

Additional Information

Who We Are

CGI offers more than a job. We offer limitless opportunities to make a difference for the clients and communities we serve. Come join committed, skilled and passionate people just like you. Explore CGI—your next career.
Learn more at: https://www.cgi.com/en/careers

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