IT Support Technician

in Belton, TX

IT Support Technician Job

Job Description Job Attributes+

  • Job ID

    J0520-0185

  • Job Location

    Belton, TX, US

  • Job Category

    Service Desk / End User Services

  • Job Type

    Full Time

Be part of building one of the largest independent technology and business services firms in the world. As digital transformation continues to accelerate, CGI is at the center of this change—supporting our clients’ digital journeys and offering our professionals exciting career opportunities. Join our team of professionals in our Belton, Texas office where you will be part of the team that ensures that CGI members and clients across the US have the technology they need to complete their work. In this role, you will be supporting internal end users and external clients on a day-to-day basis by troubleshooting incoming support contacts through phone & email, imaging and deploying workstations, as well as tracking and managing hardware assets. The candidate is expected to participate in continuous process improvement as well as use their experience to enhance CGI’s ability to offer exceptional customer support.

Job Qualifications

• Minimum 3 years of experience working in an IT support role or help desk environment
• Knowledge of desktop operating systems, various software applications, hardware, networking and, internet technologies
• Exceptional attention to detail is required
• Pro-active/self-starter – must be able to work independently and in a team environment
• Experience documenting technical information into a knowledgebase and/or process documentation
• Ability to effectively communicate both verbally and written with customers, team members, and management
• Must be dedicated to the role: punctual, self-confident and completely dependable
• Fast learner with a passion for technology
• Must be able to successfully complete a government background investigation

Skill Set Years of Experience Proficiency Level
Customer Service 3+ years Proficient
Microsoft Excel 3+ years Proficient
IT Service Management tool (i.e Remedy, ServiceNow, Cherwell) 3+ years Proficient
Microsoft Outlook 3+ years Proficient
Asset and Configuration Management 3+ years Proficient
Windows OS (7/10) 3+ years Proficient
Macintosh 3+ years Proficient
SCCM 3+ years Proficient
Image Management 3+ years Proficient
End-User Device Management 3+ years Proficient
Endpoint Security 3+ years Proficient

Minimum Education Required: Associates Degree
Undergraduate degree in IT desired or comparable experience
Hands-on technical training in IT and Management disciplines

ADDITIONAL INFORMATION OR COMMENTS

Working environment
• Work collaboratively across multiple teams to accomplish the goals of the business
• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking
• Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 40 pounds

Job Requirements

• Full time phone based technical support position in a 24x7 call center environment
• Track, support, and monitor IT support requests to full resolution in a timely manner
• Act as the first line of support for end users
• The candidate will be responsible for resolving any issues with end user equipment and systems, which may involve dealing with vendors, end-users, other CGI support groups, and corporate management
• The position will require a pro-active approach including recommendations for improvements where necessary and reasonable
• The position may includee tasks related to the deployment of end-user computing devices, which may include imaging workstations and end-user configuration. This will require the administrative functions of: scheduling, ticketing, shipping and receiving, tracking and reporting, and problem resolution
• Manage the physical inventory, which includes mobility devices, desktop and laptop computers, peripherals and other hardware, as approved by management
• Full documentation of physical inventory and support procedures is an expected responsibility of the position.
• Candidate must be proficient in Microsoft Excel

Job Skills

  • Windows
  • Microsoft Excel
  • Remedy
  • Security
  • Problem Solving/DecisionMaking
  • Communication (Oral/Written)
  • SCCM
  • Asset Management
  • Customer Service & Support

Additional Information

Who We Are

CGI offers more than a job. We offer limitless opportunities to make a difference for the clients and communities we serve.

Come join committed, skilled and passionate people just like you. Explore CGI—your next career. 

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